At Eletharia Global, customer satisfaction is our priority. We take utmost care in delivering quality products. However, if you are not fully satisfied with your order, we offer a simple return and refund process.

1. Eligibility for Return & Refund

You may request a return or refund under the following conditions:

  • The request is made within 7 days from the date of delivery.
  • The product is damaged, defective, expired, or incorrect.
  • The item is unused, unopened, and in its original packaging.

Returns or refunds are not applicable for products that are:

  • Opened or partially consumed.
  • Customized or on sale.
  • Returned without valid proof of purchase.

2. How to Request a Return or Refund

To raise a return or refund request, please contact us at:

đź“ž Phone: +91 89050 90974
✉️ Email: info@elethariaglobal.com

Include:

  • Your Order ID
  • Reason for return/refund
  • Photos of the received item (if applicable)

3. Refund Process

  • Once the return is approved and the product is received in our warehouse, the refund will be processed to the original payment method within 5–6 working days.
  • You will receive a confirmation once the refund has been initiated.

4. Return Shipping

  • If the return is due to our error (wrong, damaged, or expired product), we will bear the return shipping costs.
  • In other cases, return shipping charges may apply and will be borne by the customer.

5. Important Notes

  • We recommend recording a video while opening the package for faster resolution in case of damage.
  • All refund and return decisions are subject to our discretion and verification of the claim.